Shipping Policy

Last Updated: June 2026

Thank you for choosing Family Pool & Spa. This Shipping Policy explains how we process and deliver orders placed through our website.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.

You will receive an order confirmation email once your order has been successfully placed and a shipping confirmation email when your order has been dispatched.

Shipping Areas

We currently ship accessories, chemicals, and select products within the United States.

Delivery of Hot Tubs, Swim Spas, and Cold Plunges may be limited to specific service areas. Please contact us to confirm availability in your location.

Shipping Rates

Shipping charges are calculated at checkout based on the size, weight, and destination of your order.

Any applicable shipping fees will be displayed before you complete your purchase.

Estimated Delivery Times

Estimated delivery times may vary depending on the product and shipping destination.

• Accessories & Chemicals: 3–7 business days

• Large Products (Hot Tubs, Swim Spas, Cold Plunges): Delivery times vary and will be discussed during the ordering process

Please note that delivery estimates are not guaranteed and may be affected by weather, carrier delays, or other circumstances beyond our control.

Delivery of Large Products

Hot Tubs, Swim Spas, and Cold Plunges may require special delivery arrangements.

Customers are responsible for ensuring that the delivery location is accessible and properly prepared before delivery.

Additional delivery, installation, crane, or site-access fees may apply depending on the location and installation requirements.

Order Tracking

Once your order ships, you will receive tracking information via email when available.

Damaged Shipments

Please inspect your order upon delivery.

If you receive a damaged product, notify us within 48 hours and provide photographs of the damage. We will work with the shipping carrier and manufacturer to resolve the issue as quickly as possible.

Delays

Family Pool & Spa is not responsible for delays caused by shipping carriers, weather conditions, supply chain disruptions, or other events beyond our control.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Family Pool & Spa
Boise, Idaho
Email: info@familypoolandspaid.com

Phone: (208) 939-7665