Privacy Policy

Family Pool & Spa LLC Last updated: June 29, 2026

Family Pool & Spa LLC ("we," "us," "our," "Family Pool & Spa") operates familypoolandspaid.com (the "Site"). This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices and rights you have regarding your information.

By visiting or shopping with us, you agree to the practices described in this policy. If you do not agree, please do not use the Site.

1. Information We Collect

Information you give us directly

  • Contact details: name, email address, phone number, billing and shipping address
  • Order information: products purchased, order history, delivery/installation preferences and notes
  • Account information: if you create a customer account, your login credentials and saved details
  • Communications: messages you send us via the Contact page, email, phone, or social media, including questions about hot tubs, swim spas, or service scheduling
  • Marketing preferences: your email address if you subscribe to our newsletter
  • Payment information: payment card or other payment details are collected and processed directly by our payment processor (see Section 4). We do not store full card numbers on our servers.

Information collected automatically

When you browse the Site, we (and our service providers) automatically collect:

  • IP address, browser type, device type, and operating system
  • Pages viewed, products viewed, time spent on pages, and referring/exit pages
  • Approximate location (derived from IP address)
  • Information collected through cookies and similar tracking technologies (see Section 5)

Information from other sources

We may receive information about you from third parties, such as our payment processor, shipping partners, or social media platforms (e.g., if you interact with our Facebook or Instagram pages or ads).

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders, including coordinating delivery and installation of hot tubs, swim spas, and cold plunges
  • Communicate with you about your order, account, or service appointments
  • Respond to inquiries, quote requests, and customer support questions
  • Send marketing emails and promotional offers (such as our welcome discount), where you've opted in
  • Improve and personalize the Site, our product offerings, and your shopping experience
  • Detect, investigate, and prevent fraud, abuse, or unauthorized transactions
  • Comply with legal obligations, such as tax, warranty, and consumer protection laws

3. How We Share Your Information

We do not sell your personal information for money. We share information only as needed to operate our business:

  • Service providers: Shopify (our e-commerce platform and hosting provider), payment processors, email/SMS marketing platforms, and analytics providers who process data on our behalf
  • Shipping & delivery partners: carriers and local delivery/installation crews who need your address and contact details to deliver and install your spa or hot tub
  • Marketing & advertising partners: such as Meta (Facebook/Instagram) and Google, which may use cookies or similar technology to show you relevant ads and measure ad performance
  • Professional advisors: accountants, lawyers, or insurers, where necessary
  • Legal & safety reasons: if required by law, subpoena, or court order, or to protect the rights, property, or safety of Family Pool & Spa, our customers, or others
  • Business transfers: if we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

4. Payment Processing

Payments made through the Site are processed by Shopify Payments and/or other third-party payment processors. These processors collect and use your payment information in accordance with their own privacy policies. We encourage you to review the policies of any payment provider used at checkout.

5. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Keep items in your cart and remember your preferences
  • Understand how visitors use the Site (analytics)
  • Show you relevant ads on platforms like Facebook, Instagram, and Google, and measure their performance

You can control or disable cookies through your browser settings. Note that blocking cookies may affect how the Site functions, including your ability to complete a purchase.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including order history for warranty and service purposes, and as required to meet our legal, accounting, or tax obligations.

7. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications at any time (using the "unsubscribe" link in our emails or by contacting us)
  • Opt out of the sale or sharing of personal information for targeted advertising (for California and other applicable state residents)

To exercise any of these rights, contact us using the details in Section 11. We will respond within the timeframe required by applicable law and may need to verify your identity before processing your request.

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know what categories of personal information we collect and the right to request deletion. We do not sell personal information for monetary value.

European/UK Visitors

If you are located in the European Economic Area or United Kingdom, you may have rights under the GDPR/UK GDPR, including the right to access, correct, delete, or restrict use of your data, and the right to lodge a complaint with a supervisory authority.

8. Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, and we rely on Shopify's secure, PCI-compliant infrastructure for hosting and payment processing. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Links to Other Websites

The Site may contain links to third-party websites (such as our social media pages or manufacturer sites). We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

11. Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Family Pool & Spa LLC 4902 W Chinden Blvd Boise, ID 83714

Phone: (208) 939-7665 Email: info@familypoolandspaid.com

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page indicates when it was last revised. We encourage you to review this page periodically.