Billing Policy

Invoice:

An invoice is a receipt of goods or services sold that have not yet been paid for. When we service your pool or spa, we will send an invoice which will include a list of everything that has been sold.

Terms:

Unless otherwise specified on your invoice, your terms of payment of your invoice will always be "Net 30;" which means your payment is due 30 days from the date on the invoice.

Delivery Method:

We will ask you for an email to send your invoice to when you ask for services or goods. Unless an agreement is made to send your invoice by postal service, always expect your invoice to be in your email inbox. If you have a secure email, please add info@familypoolandspaid.com to your email whitelist so your invoices do not get sent to your spam folder.

Late Fees:

When you fail to pay by the due date of your invoice, we charge a delinquency fee to your account based on the total amount of your past due invoice. In compliance with Idaho state usury laws, we charge a 12% annual interest rate on the total amount of your invoice or a minimum of $12.50, whichever is greater.

Collections:

If your account has outstanding invoice balances from 60 days past due or greater and every attempt to contact you has failed in a payment on your account, we will have no choice but to send you to collections where a third party will attempt to collect debt owed. This may affect your credit score with the three major credit bureaus in the residing United States of America. Therefore, it is greatly advised that you contact us with payment before your account gets flagged for collections.